Bank Mandiri Custody provides custodian services for customers who have had a securities portfolio either consist of debt securities or equity securities as well as other fund instruments, such as portfolio depository, transaction settlement and corporate actions.
Online Custody service is a sub-service of KOPRA by Mandiri that enables customers to generate portfolio inquiries, transaction status inquiries and Corporate Action Event information as well as initiate instructions secured with segregation of duties.

All Bank Mandiri Custody customers, either Individual customers or Institutional customers, who are registered as active Custody account holders.

The Online Custody service offers the following features and benefits:

• Portfolio Inquiry 
  It allows the customers to capture the position of the portfolio owned by each Bank Mandiri Custody in a real time.
• Transaction Settlement Status Inquiry 
  To update the latest status of transactions settlement of customers in real time basis.
• Corporate Actions Event Information
  To provides customer with information regarding upcoming Corporate Action including both mandatory such as coupon payments, stock dividends distribution, and Voluntary Events such as right issues, stock splits, etc. pertaining to the securities held by Bank Mandiri Custody customers.
• News Flash
  Informed the latest news updates concerning the services of Bank Mandiri Custody as well as information about the products and services offered by Bank Mandiri as a whole.
• Sending Trade Settlement Instructions
  Allows Bank Mandiri Custody customers to submit settlement instructions directly through Online Custody platform, utilizing both manual input and upload method.

Bank Mandiri Custody customers will have access to all features of Online Custody service or may choose the available features in Online Custody service as needed. Currently, we offer two feature options for customers to select, namely the inquiry only and full transaction features.

Customers can provision Online Custody services in My Product menu and proceed with registration for Online Custody. Customers will be required to enter their Online Custody username and password. Upon successful registration, Online Custody Service will be linked to Kopra by Mandiri and can be directly accessed via Kopra by Mandiri.

When customers access the Online Custody Service through Kopra by Mandiri, customers will be able to access:

• Securities portfolio summary 
• A calendar of corporate actions events for securities owned by customer through Kopra by Mandiri Dashboard menu. 

To use Kopra by Mandiri Dashboard, customers can submit a request for access directly through the Kopra by Mandiri Dashboard menu.

Customers will not be subject to any fees for utilizing the Online Custody Services

In using Online Custody Services, the risks that may arise include operational risks, such as errors in inputting purchase or sale transactions of securities, which can cause delays in the settlement process

Bank Mandiri Custody customers can complete the Online Custody Service form by contacting Relationship Manager or Client Service Team of Bank Mandiri Custody via email to custody@bankmandiri.co.id address or call contact center 021-5268217/5245167.

Bank Mandiri Custody customers can contact Client Service Team (CST) to the email address: clientsupport@bankmandiri.co.id or call contact center 021-5268217/5245167. Recovery of username/password will be processed in accordance with the applicable provisions at Bank Mandiri.