The online current account opening feature ("Giro Online Now") through Kopra Portal by Mandiri is a Bank Mandiri service to facilitate Bank Mandiri customers to open additional accounts online without having to visit a Bank Mandiri Branch Office.

No, to obtain the Giro Online Now (GO Now) feature, the customers first need to register for additional features by filling out the Activation/Deactivation form of the Giro Online Feature. This is to ensure that the Customers have appointed the authorized official to open an account. The forms can be downloaded here.

Giro Online Now (GO Now) can only be used by customers who already have access to Kopra or already have a Kopra user ID and the legality documents that have been submitted to the Bank are the up-to-date documents (no changes to the legality documents).

In addition to these criteria, the customers need to register with one of the services contained in Kopra (MCM 2.0, MFSCM, MGT, and MSA).

Giro Online can only be used to open Mandiri Giro Rupiah and Mandiri Giro Valas (the regular type).

No, the chosen branch location when opening a Giro Online Now (GO Now) account is the branch where the customers first become Bank Mandiri customers (when they open their account for the first time).

No. According to the criteria, customers who can use the feature are customers whose legality documents have not undergone any changes; thus, the legality documents used when opening an account are the last documents submitted to the Bank.

• Assign User ID by System Administrator (Sysadmin)

The sysadmin who has been authorized by the authorized official by using the application form on the Customer's side will give the access to the Giro Online Now feature to the User ID first.

• Account opening by User ID

Employees with User IDs that have been given this feature fill out the additional account opening forms at Kopra Portal by Mandiri (kopra.bankmandiri.co.id). After filling out the form, the User ID will be asked to verify the identity of the User ID owner via a video call. If they pass the verification, the Customers will receive information on the current account numbers that have been opened.  

The video call verification process can only be done on working days and during working hours. If the customers are unable to make the video call at that time, or if the customers conduct the process of opening an account outside the working days and hours, the customers can make the video call on the next working day (and at working hours), with a maximum of 5 working days from the time the customers receive the account opening ticket number.

The accounts opened through the Giro Online Now (GO Now) feature can directly be used to receive incoming funds (crediting funds); however, to make transactions (debiting funds), the Customers still need to request a Cheque/Bilyet Giro or register for an e-channel service at the branch where the account is made.