FAQ - Video Conference Box

Bank Mandiri
❯ Produk ❯ Digital Smart Branch ❯ FAQ Video Conference Box (V-Box)

Video Conference Box (V-Box)

To provide banking advice.
 
 
 
Bank Mandiri
 

QUESTIONS

Questions You Are Looking For

 

Mandiri Video Banking Box (V-Box) is one of the customer’s channels to be able to conduct virtual consultations with Bank Officers on the products of Bank Mandiri and the Subsidiary Company.
 
 

New Customers :

  • This is a new customer who has never registered or has Bank Mandiri products.
  • New customers who do not have taxpayer ownership abroad.
 

Existing Customers :

  • Bank Mandiri customers who wish to consult regarding Bank Mandiri products.
  • Bank Mandiri customers who want to open/apply for Bank Mandiri products.
 
 
  • Bank Mandiri and Subsidiary Company Product Consultation Services
  • Opening / Submitting Bank Mandiri Products
 
 
INDIVIDUALS BUSINESS
Savings Giro/ Current Account
Deposito Working Capital Loan
Credit Card Investment Credit
Mandiri Multipurpose Credit Treasury (Forex Transactions, Banknotes and General Foreign Exchange)
Home Ownership Credit Trade Finance
Motor Vehicle Credit Cash Management
Multipurpose Loan -
Investment -
Insurance (Mandiri Mikro Sejahtera) -

For consultation needs, customers only need to prepare their full name, cellphone number and active email address

 
 

Currently V-Box is in 86 (eighty six) branch locations determined by Bank Mandiri. Click Here for a complete list of V-Box locations

 
 

V-Box agents are bank officers who serve V-Box customers virtually via video calls.

 
 

Bank officers are employees of PT Bank Mandiri (Persero) Tbk. whose job is to follow up on customer needs.

 
 
  • Customers come to the V-Box branch location
  • The customer will be directed by an educator or Bank officer to the V-Box if the required service can be provided via the V-Box
 
 

There is no charge to get services via V-Box

 
Bank Mandiri

See you at Smart Branch, which makes everything... #easier

Product Related Risk Information
  • Customer is required to keep confidential data (debit card number, card expiry date, CVC/CVV, PIN, username, password, OTP, date of birth, mother’s maiden name) secure. Any misuse of such confidential data by unauthorized parties is entirely the responsibility of the Customer.
  • Customer is obligated to provide information and/or data that reflects the actual condition. Any consequences arising from the Customer's failure to provide accurate information and/or data shall be entirely the responsibility of the Customer.