FAQ - Video Conference Box
FAQ - Video Conference Box
Video Conference Box (V-Box)
To provide banking advice.
QUESTIONS
Questions You Are Looking For
Mandiri Video Banking Box (V-Box) is one of the customer’s channels to be able to conduct virtual consultations with Bank Officers on the products of Bank Mandiri and the Subsidiary Company.
New Customers :
- This is a new customer who has never registered or has Bank Mandiri products.
- New customers who do not have taxpayer ownership abroad.
Existing Customers :
- Bank Mandiri customers who wish to consult regarding Bank Mandiri products.
- Bank Mandiri customers who want to open/apply for Bank Mandiri products.
- Bank Mandiri and Subsidiary Company Product Consultation Services
- Opening / Submitting Bank Mandiri Products
| INDIVIDUALS | BUSINESS |
|---|---|
| Savings | Giro/ Current Account |
| Deposito | Working Capital Loan |
| Credit Card | Investment Credit |
| Mandiri Multipurpose Credit | Treasury (Forex Transactions, Banknotes and General Foreign Exchange) |
| Home Ownership Credit | Trade Finance |
| Motor Vehicle Credit | Cash Management |
| Multipurpose Loan | - |
| Investment | - |
| Insurance (Mandiri Mikro Sejahtera) | - |
For consultation needs, customers only need to prepare their full name, cellphone number and active email address
Currently V-Box is in 86 (eighty six) branch locations determined by Bank Mandiri. Click Here for a complete list of V-Box locations
V-Box agents are bank officers who serve V-Box customers virtually via video calls.
Bank officers are employees of PT Bank Mandiri (Persero) Tbk. whose job is to follow up on customer needs.
- Customers come to the V-Box branch location
- The customer will be directed by an educator or Bank officer to the V-Box if the required service can be provided via the V-Box
There is no charge to get services via V-Box
