CS (Customer Service) Machine is Bank Mandiri's newest digital service which is here to offer solutions with the process of replacing debit cards and opening accounts practically and independently (self-service) without having to queue at Customer Service branches.

 

• Open a Mandiri Account on CS (Customer Service) Machine.
• Replacement of debit cards with cards (card for card).
• Replacement of debit cards without cards (lost cards).

 

• Open an account using CS Machine
  • Prospective customers prepare e-ID (in good condition), cellphone number & email address that is active and can be accessed by the customer, as well as Taxpayer Identification Number (not mandatory).
  • Prospective customers have credit and data packages on their cellphones.
• Replacing Card with Card (Card to Card)
  • Customer prepares e-ID (in good condition).
  • The customer confirms that the debit card can still be used at the ATM machine.
  • Customers still know the debit card PIN they want to replace.
• Cardless Replacement (Lost Card)
  • Customer prepares e-ID (in good condition).
  • The customer knows the account number of the debit card that will be replaced.
  • Customers still know the debit card PIN that will be changed.

 

For complete CSM information, click here