Kopra EIPP

Electronic Invoice Presentment & Payment (EIPP)

Electronic Invoice Presentment & Payment (EIPP) is our collection service for billers that doesn’t have biller code yet but need invoicing to collect payment from payers.

What is the requirement for any company that wants to use EIPP?

Your company already has Kopra login credentials.

Do I need specific documents to use this service?

Required. If your company is a KCM Retail user, you must submit the activation form document provided by your Relationship Manager.

What are the main features of EIPP?

  • Create invoice: You can create electronic invoice (one or multiple) including customize your invoice template & Kopra will send this invoice to your payer via email
  • Payment reminder: Your company can schedule payment reminder via email to any payer maximum 3 times
  • Bill notification: You can send bill notification to your payer via our channel Livin’ App & Kopra if your payers are registered as user. 
  • Dashboard: You can monitor your invoice status real-time and get information of your invoice through our dashboard
  • Automatic reconciliation: Kopra will automatically reconcile your invoice payment and credit the amount to your account

How can I create electronic invoices through this service?

Your company can create electronic invoices through manual input and file upload. Manual input means you need to enter e-invoice data one by one. If you have to generate more than 10 invoices, we recommend you use file upload. Use our defined file upload to generate multiple e-invoices.

Can I specify or custom my invoice template?

You can make a custom or specific invoice template that meets your company’s business. Go to menu Configuration and choose Template. You can add your company’s logo and add more variables to your invoice columns. Custom templates are only applied to manual input. Your custom template cannot be used for file upload, only Bank Mandiri’s template. 

Why do I need to fill email and phone number on my voice?

Email is mandatory for PDF documents of your e-invoice will be sent to this email. Phone number is optional. If your payers are individual & their phone numbers are registered as user on Livin’ App, Kopra will send bill notification to real-time for manual input after approval & D+1 for file upload. If you want to notify your payers which are corporates, choose billing to equal to Corporates and enter their company email. Kopra will send bill notification on their Kopra account. 

What is maximum number of invoices that can be entered on file upload?

You can upload less than 10,000 invoice number on your file upload.

How my payers receive notification regarding my invoice?

First, your payers will receive email containing invoice details that you already presented to them. On this email, payers can see PDF of your e-invoice and virtual account number to pay your invoice. Second, If phone number is registered as Livin’ user, Kopra will send bill notification on their Livin’ App as New Bill. Now payers can pay directly from Livin’ App. If your payers are corporates, we will send bill notification to their Kopra account if email is registered as Kopra user. 

Do I will receive any notifications after payers pay my invoice?

You will not receive any notifications regarding your invoice payment. But you can monitor the status of your invoice through our collection dashboard. This dashboard shows the status of all of your invoices in real time. After you receive payment, Kopra will update your invoice status as Paid. 

What is the list of invoice status on collection dashboard?

There are several statuses for your invoices. Open is a status after you create your invoice, Paid is when you receive payment in full amount, Due is when your invoice reached due date (defined by your company), Overdue means your invoice exceeds due date, and expired if your payers have not paid after one year. Expired also means, your payers will not be able to pay using VA number anymore. 

Can my payers pay my invoice in partial amount?

Your payers can only pay in full amount as defined by your company.

Where will the payment be credited to after invoices are paid?

Paid invoices will be credited to your pooling account. Pooling account must be set first by your company admin on Utilities. Choose sub-menu Pooling Account EIPP and select one IDR current or saving account. All payment will be credited to this account.

Can I change my pooling account?

Your Company admin can change your pooling account. New payment will be credited to this new account.

What is the total outstanding amount?

The total outstanding amount is the sum of due and overdue invoices that have not been paid yet.

What days are sales outstanding?

Days sales outstanding is a variable that we presented that calculates the average number of days in a month for your company to receive payments since invoices are sent to payers.

What is aging balance?

Aging balance is a variable that we presented to classify your overdue and unpaid invoices into several groups based on days.

Do I need to pay for this service?

You can see the charge / fee on the Overview screen before submitting your invoice. The default fee is 2,500 IDR per invoice but under specific conditions, the charge is zero for this service. 

Are there any risks associated with this feature?

  • Incorrectly filling in the payer name, email, and contact information, causing Kopra to send the invoice email and notification to the wrong party.
  • Incorrectly filling in the due date, resulting in inaccurate calculations of the aging balance and outstanding amount.
  • Incorrectly setting the pooling account, causing the invoice payment to be credited to the wrong account.

What can I do if there are problems/complaints related to this service?

You can contact Bank Mandiri Call Centre at 14000 or you can contact your Bank Mandiri Branch Office or Relationship Manager.

 

For More Information

Mandiri Call 14000