Kopra Virtual Assistant is one of the features on the Kopra by Mandiri website which provides three communication services to customers in the form of online chat , video call , and audio call with the representative from Bank Mandiri team to obtain product information or to report a complaint.

VVideo Call/Audio Call is one of theforms of our Virtual Assistant that allows you to communicate with our Customer Service Team in real-time via scheduled Microsoft Teams or instant calls, providing you with the required banking product information through video and audio media.

Mandiri Intelligent Assistant or MITA is an online chatbot with numerous information regarding our wholesale digital services for customers that can be accessed directly by users through our online channels. internet-connected electronic devices. It provides information about Bank Mandiri's products and services to customers.

The information that can be obtained includes, but is not limited to, Cash Management, Trade & Bank Guarantee, Supply Chain & Financing, Treasury, Custody products, Credit Products, and other features available on Kopra Portal. 
Bank Mandiri opens the option "miscellaneous" or "others" for the customers to describe the purpose(s) of their calls independently.

You can access the Kopra Virtual Assistant service on:
●    Online Chat: You can access our online chat 24/7
●    Video Call/Audio Call: Operational business days from 08:00-16:00 (the service is unavailable during weekend and national holidays).