WC - Layanan Antar Jemput Uang (LAJU) pada KOPRA

Cash Pick-Up and Delivery Service  (LAJU) at KOPRA

What is the Cash Pick-Up and Delivery Service (LAJU)?

LAJU is an internet-based electronic application intended for wholesale segment companies to place orders for cash pick-up and delivery services. By using a secure connection network, LAJU provides convenience for customers to place orders, monitor, and access historical data of cash delivery and/or pick-up services. LAJU can be accessed on KOPRA through the link:  https://kopra.bankmandiri.co.id/

What are the benefits of the Cash Pickup and Delivery Service (LAJU)?

  • Enhances customer experience and facilitates access to Bank Mandiri services.
  • Reduces operational risks in handling cash for customers.
  • Makes it easier for customers to manage their cash flow.
  • Increases business productivity for customers by providing easier access to cash services and improving time efficiency.

Who can use the Cash Pickup and Delivery Service (LAJU)?

Corporate customers who have KOPRA and KOPRA/Cash (MCM) services can use LAJU by activating the feature first.

How can one register for the LAJU service?

  • The customer logs in to KOPRA Cash (MCM) and selects the LAJU menu.
  • The customer can check the LAJU service coverage area before activating the feature to determine if LAJU is available in their region.
  • The customer fills out the LAJU feature activation form and completes the required supporting documents, including the company's latest Articles of Association (AD/ART).
  • The authorized official signs the LAJU activation e-form digitally via Privy.
  • Once LAJU is activated, service point registration is required through the company's Sysadmin/System Administrator.

What is the difference between conventional Cash Pick Up and Delivery (CPUD) services and the LAJU CPUD service?

No

Activity

CPUD Konvensional

CPUD LAJU

1

Service Registration

Using the CPUD Service Agreement (PKS)

Direct registration through KOPRA

2

Addition of New Location Point

Addendum PKS and New create SPK 

Addition of location points directly through the service point registration menu.

 

3

Service Order

Referred to as one-time in the CPUD Service Agreement (PKS). Orders can be made via email for service requests

Orders can be placed directly through the LAJU menu in KOPRA. There are service type options available: Standing Instruction, Immediate, and Recurring.

4

 

Services Type

Count on Site
Global Count
Said to Contai

Count on Site
Said to Contai

5

Report

Transaction

No report detail CPUD services

Provides detailed service reports through the reporting menu.

 

6

Services Fee

It varies for each customer and is included in the Service Agreement (PKS). Service fees include Trip + Insurance + 10% Tax.

Service fees: Trip fee + Insurance + 10% Tax are automatically calculated in the system.

7

Debiting/crediting of customer funds.

Cash Delivery fund debiting is done up to 3 hours before the cash handover. Cash Pick Up fund crediting is done after the money is received and counted by Cash Pooling.

Debiting/crediting of funds is done in real-time after the cash handover.

What are the features of the Cash Pick-up and Delivery Service (LAJU)?

a. Cash Pick Up

Service for collecting cash from the customer's location to a Bank Mandiri branch, carried out by a third party (PJPUR vendor) that has partnered with Bank Mandiri.

b. Cash Delivery

Service for delivering cash from a Bank Mandiri branch to the customer's location, carried out by a third party (PJPUR vendor) that has partnered with Bank Mandiri.

c. Monitoring & Report

  • Cash status : To view the status of the service ordered by the customer. Detailed reports are available per order.
  • Cash Report : A summary of the customer's LAJU transactions presented in the form of a diagram.

What is the price of the Cash Pick-up and Delivery Service (LAJU)?

The price of the LAJU service is automatically calculated in the system, taking into account:
  • The closest distance from the customer to the vendor.
  • Insurance cost proportional to the transaction amount.
  • Tax 10%
  • Provision
  • Handover Methods
  • Services Type (Immediate / Standing Instruction / Recurring)

When can the Cash Pick-up and Delivery Service (LAJU) be performed?

LAJU can be ordered on both weekdays and holidays, with the ordering conditions based on the type of service as follows:

  • Standing Instructions : The customer inputs the date and time for the service, with a maximum of H-1 before the cut-off time. The service can be ordered on holidays (notification will be provided).
  • Recurring (scheduled service) : The customer can select the service days from a ticklist, with the option to choose more than one day. There is an option to specify whether the service will be performed on holidays or not. The service time can be determined.
  • Immediate : A service that is ordered and performed on the same day or the day before, with validation based on the cut-off time (parameterized). The service time follows the confirmation from the PJPUR vendor.

What is the SLA for processing the Cash Pick-up and Delivery Service (LAJU) order?

Recurring & Standing Instruction services, the customer will receive confirmation of vendor availability after submitting the order. For Immediate services, the customer will receive confirmation of service availability within a maximum of 1 hour after placing the order.

The Cash Pickup and Delivery Service (LAJU) that has been ordered be canceled?

In accordance with the terms and conditions of LAJU, once the customer has approved the service order made on the LAJU Portal, the customer has officially placed the order and it cannot be canceled. The cost for the service will be charged to the customer once the order is approved on the LAJU Portal.

When does the customer receive the credit for the Cash Pick Up after handover?

The customer can receive the real-time credit for the Cash Pick Up after confirming the handover of the money on the LAJU Portal. The credited funds will be held as a "hold amount" and will be released after the money has been fully counted.

When will the customer be debited for the Cash Delivery?

The customer's funds (hold amount) will be debited when the customer submits the Cash Delivery order and will be effectively debited after confirming the handover of the money on the LAJU Portal.

How can the customer identify the PJPUR vendor assigned to perform the money delivery/pick-up?

The customer can check the assigned vendor's PIC (person in charge) through the LAJU Portal system on the service day. Information such as the officer's name, photo, and identification number will be available.

What are the risks that may occur when using the LAJU service?

  • Discrepancies in the LAJU transaction (Cash Pick Up or Cash Delivery)
  • Discovery of counterfeit, mutilated, or damaged money during the Cash Pick Up process
  • System failure in processing the customer's order
  • Force Majeure events such as natural disasters, including floods, earthquakes, riots, damage, and others.

What is the resolution if there is a discrepancy in the Cash Pick Up transaction?

  • The "Said to Contain" handover method, in the event of a discrepancy, counterfeit money, or mutilated money, the customer will bear the responsibility.
  • The "Count on Site" handover method, in the event of a discrepancy, the responsibility will fall on the money carrier. However, for counterfeit money and mutilated money, the responsibility will lie with the customer.
  • The vendor will issue a discrepancy report and provide proof of the money counting record, which will be verified by the Bank's officers.

 

For More Information

Mandiri Call 14000