As a growth agent, Bank Mandiri actively engages in financial inclusion initiatives by
expanding and facilitating access to financial services for the community. Ease of access to
financial services can reduce economic disparities and drive the economic recovery process
post-pandemic.
Bank Mandiri ensures the availability of access, products, and financial services tailored
to the community’s needs and capabilities, particularly those included in the priority
criteria set by the government, such as:
- Low-income communities
- Lower-middle-class communities (unbanked and underbanked)
- Groups with irregular and low incomes
- Communities living in remote areas
- People with disabilities
- Laborers without legal identification documents
- Rural and suburban communities
- Areas with limited access to formal financial networks due to geographical
constraints, dispersed populations, and low financial literacy
The financial products and services are provided in a simple, easy-to-understand format and
are accessible through Bank Mandiri’s branch offices, digital services, and via other
partners collaborating with the bank to provide financial services
Bank Mandiri always encourages growth Healthy and Sustainable SME & Micro Segment (Promote
sustainable SME & Micro Growth) in the following way:
- Strengthening the SME network through strengthening capabilities
Sales Team and supporting tools;
- Increasing the effectiveness of using data analytics through
Early Warning System (EWS;
- Streamlining business processes and improving value chain processes
as well as the use of technology in the acceleration process
credit acquisition and analysis;
- Increase branch capabilities through one stop service
solutions for customers;
- Coaching micro customers to move up in class;
- Make improvements to the micro credit process.
- Expand partnerships with Fintechs and leverage
branchless banking agent.
Financing for Micro, Small and Medium Enterprises Segment
(in billion Rupiah)
