Executive oversight on IT Security
The advancement of digitalization and
technology adoption has significantly enhanced the ease and convenience of
customer transactions. Nevertheless, the digitalization of services also
introduces potential risks to information security, such as theft, loss,
manipulation, and misuse of data, as well as the disclosure of sensitive
information and unauthorized destruction of data. These risks can pose
threats to the confidentiality, integrity, and availability of information.
Bank Mandiri recognizes the importance of information security as an enabler
in the digitalization process and technology adoption to provide comfortable
and secure banking services to customers. For this reason, Bank Mandiri
continues to strive to mitigate potential risks that could lead to financial
losses, reputational damage, and legal claims against the bank.
Since 2018, Bank Mandiri has had a dedicated unit, the CISO Office Group, to
manage and enhance cyber resilience and security. The CISO Office Group is
supervised by C-level management to implement bank-wide cyber resilience and
security. The CISO Office Group applies a cyber resilience framework adopted
from international standards and best practices in executing cyber
resilience and security strategies and operations.
